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South East Water’s greatest failure was not contacting customers during winter outages, report finds

issued from 3 December 2025 and lifted on 12 December 2025. Then weeks later in January this year some 69,000 properties were hit with water shortages and low pressure. One customer surveyed

South East Water chair resigns after report into supply issues that left thousands without drinking water

South East Water (SEW) has resigned following a damning report into major supply issues that left tens of thousands of homes without drinking water. Independent non-executive chair Chris Train stepped down on Friday after

MPs accuse South East Water leaders of incompetence over repeated outages

customers. The new report found the company had failed to monitor critical risks at its Pembury water treatment works, where failures led to the two-week outage in Tunbridge Wells last year, failed to maintain

‘Sludge in the system’: myriad problems stymie Labour’s 1.5m new homes pledge

customers around. It’s suspiciously quiet as a forklift trundles past with its load, and two workers pick up large boards of insulation. “Just this morning we’ve had suppliers closing order books on those

The threat to summer holidays looming from jet fuel shortages

customers to travel. "Simply, people don't know what's going to happen… so there is a level of hesitancy," he told reporters in late April. "But to be honest, that level of hesitancy