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Millions of people can get discounts on their bills - here's how
TL;DR
Millions can access discounted bills through social tariffs offered by water, phone, and broadband companies. These tariffs provide lower rates for those on benefits, but many are unaware of their availability.
Key points
- Millions can access discounted bills through social tariffs
- Social tariffs help those on benefits reduce their bills
- Many people are unaware of this assistance
Water, phone and broadband companies are willing to give millions of people discounted deals on their bills.
Social tariffs - sometimes known as essential, or basic, tariffs - can reduce bills for people on various benefits. Generally, you only need to ask your supplier to get on one.
Importantly, they are not price promotions designed to attract customers, but lower bills for the same service for those who would otherwise struggle to pay.
Most people who have fallen behind on paying their bills are unaware this help is available, a major report has suggested.
These tariffs vary between suppliers and the lower cost of them is often covered by higher bills for everyone else.
Getting one does require you to get in touch with your supplier and provide some evidence - but that does not take very long.
If your name is on the contract and you receive benefits such as universal credit, or pension credit, then companies may be able to give you a discounted deal.
For broadband and phone contracts, regulator Ofcom has a list of social tariffs provided by suppliers.
If yours is on the list, and you are eligible, then you can switch free of charge, and it won't cost to leave the contract either.
For water bills, every supplier in England and Wales has a social tariff - but who is eligible and the level of support varies between them. The consumer group for water customers has a list.
To apply, you generally need to provide some proof, such as details of the benefits you receive.
Scottish Water does not offer a social tariff, but there are other options available. In Northern Ireland, people are helped through the Community Care Register.
Social tariffs are not available on household gas and electricity bills - despite pressure from some, including regulator Ofgem, for their introduction.
Instead, suppliers offer a host of support schemes if you are struggling to pay, or are likely to find it difficult.
The trade body for the sector, Energy UK, has a list of these schemes. But it stresses that companies can often only help if you get in touch with your supplier to tell them you are unable to pay.
Q&A
What are social tariffs for utility bills?
Social tariffs are discounted rates offered by utility companies to help individuals on benefits reduce their bills.
How can I apply for discounted utility bills?
To apply for discounted utility bills, you need to contact your supplier and inquire about available social tariffs.
Why are many people unaware of social tariffs?
Many individuals who have fallen behind on their bills are unaware of social tariffs, as highlighted by a major report.
