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A fish and chip shop owner is installing self-service tills to shield staff from abrupt customer inquiries about rising prices. The average cost of takeaway fish and chips has increased significantly, prompting the change.
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A fish and chip shop owner says he is installing self-service tills to protect staff from customers with "abrupt" questions about price rises.
Rhys McLoughlin, co-owner of Môr Ffres in Dinas Cross, Pembrokeshire, said there were "lots of questions being asked" and he did not think people understood that "incoming prices are going up and up".
"We have no control over that, so either we work [for] no money, or we follow the price increase and, unfortunately, we have to pass it on," he said.
The average price of takeaway fish and chips rose to £11.17 in March, according to the ONS. In 2019, the average cost was £6.48.
The National Federation of Fish Friers said rising prices had "affected frequency of visits and footfall" in "the majority of [fish and chip] shops".
"The word on the street is cod could actually double in price by September," said McLoughlin.
"That would just be unfeasible for us to even entertain selling it because, ultimately, it's cod and chips. It's not a fillet steak.
"National minimum wage has gone up, oil is going up, the price of fuel," he said, adding that he feared potato costs could also rise "because the price of diesel has gone up".
"If these prices continue to go up, who's going to buy fish and chips for £21? Who can afford that?"
McLoughlin said he would install digital kiosks where customers can place and pay for their own orders, in part "because it's quite a small building that we've got here and in the summer it does get quite full on".
But he said it was also due to the pressure his staff came under about costs.
"With prices, there's a lot of questions being asked," he said.
"We have got young staff working here and at the end of the day, sometimes this is their first port of business, this is their first stepping stone out of school."
He added: "It's no fun for a boy or girl to come to work to be asked, not abused, but asked pretty abrupt questions on the spot with 20 people in the chip shop.
"We have actually lost a few members of staff through that."
Sy Crockford, at Marina Fish & Chips in Saundersfoot, said offering the traditional seaside classic at an affordable price had become very challenging.
"Fish alone, we've never seen anything like it. Cod alone has gone up 50%," he said.
"One thing we don't want to do is out-price fish and chips. It's a nostalgia, it's a romance, to come to the beach and have fish and chips, we definitely don't want to outprice."
Crockford said cod and haddock were becoming "a luxury not a necessity", adding that offering "more sustainable" fish options at a "budget that everyone can afford" could see a change in chip shop menus.
The shop is installing self-service tills to protect staff from abrupt questions regarding price increases.
The average price of takeaway fish and chips rose to £11.17 in March, up from £6.48 in 2019.
Rising prices have negatively impacted the frequency of visits and footfall in the majority of fish and chip shops, according to the National Federation of Fish Friers.
The shop owner stated that incoming prices are continuously rising, leaving them no choice but to pass those costs onto customers.

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But would customers be open to trying different types of fish?
Nicola Bratherton, 54, visiting Saundersfoot from Northampton, said she "generally would stick to cod" as she's "not that experimental".
Pauline Webb, 71, on holiday from the Midlands, said: "I have realised that [the price] has gone up, but of course, everything is going up. I know fish has gone up tremendously."
Away from the seaside, chip shops in rural villages are also struggling to justify their prices.
"About a year and a half ago I was paying about £36 a box [of cod]," said Sioned Phillips, owner of Cegin-24 in Crymych, Pembrokeshire.
"Now you're paying between £50, and some places £60, a box for cod."
Like many, she's had to increase her prices.
"When I opened, it was £6.95 for a piece of cod. I've had to raise it to £9, and that's being quite reasonable.
"If I wanted to make a normal amount of profit that I should be making, it should be about £11-£12 for a piece of cod.
"For me, we're in such a rural community area here in Crymych, to justify charging your elderly people, your local people so much for a piece of cod is just absolutely ridiculous."
Having tried offering alternative fish options, Sioned said her customers remained loyal to cod.
"We were telling them, look, the haddock is cheaper and it's bigger and they were like, 'no, we still want the cod, it's fine'.
"But you can see where people are trying to save money. They will order less chips.
"They'll order two cods and one chips to share, I think that's their way of trying to save their money."
The National Federation of Fish Friers (NFFF) said cod price increases were mainly due to "the reduction in the cod quota in the Barents Sea from 1m tonnes in 2019 to 285k tonnes this year, a 16% reduction compared to 2025".
''Sanctions on Russian fish also play a part in the increased price," a spokesperson said.
Andrew Crook, NFFF president, said "the majority understand that fish is a premium protein and therefore should not be cheap and are happy to pay for quality, but it has affected frequency of visits and footfall in general in the majority of shops".
He suggested shops should "keep a close eye on their portion sizes and explore alternative [fish] species".